Privacy Policy

This policy explains how we collect, use, and protect your personal data when you use this website, create an account, or book a class with us. It's written to comply with UK GDPR and the Data Protection Act 2018.

Who we are

The Reformer Edits is operated by Stratford Park Hotel & Golf Club Ltd of Ingon Lane, Stratford upon Avon CV37 0QE ("we", "us", "our"). We are the data controller for the personal information described in this policy.

Contact: info@thestratfordpark.co.uk

What information we collect

• Account details: name, email address, phone number
• Booking information: classes booked, attendance, cancellations, credit balance
• Payment information: processed securely by our third-party payment provider — we do not store full card details ourselves
• Communications: any messages you send us by email or enquiry form
• Technical data: IP address, browser type, and usage data collected automatically via cookies (see below)

How we use your information

We use your information to:

• Create and manage your account
• Process bookings, cancellations, and credit balances
• Take payment for classes and packs
• Contact you about your bookings, waitlist status, or account
• Send you service updates (e.g. schedule changes)
• Send you marketing communications, only if you have opted in — you can unsubscribe at any time
• Improve the website and our services
• Meet our legal and accounting obligations

Legal basis for processing

We process your data on the basis of:

• Contract — to provide the class booking service you've signed up for
• Legitimate interest — to run and improve our business, and to keep records for security and fraud prevention
• Consent — for marketing communications, which you can withdraw at any time
• Legal obligation — for financial and tax record-keeping

Sharing your information

We do not sell your personal data. We share information only with:

• Our payment processor, to take payment securely
• Our booking/scheduling software provider, to manage classes and waitlists
• Website hosting and IT providers, who process data on our behalf
• Regulators or authorities, where required by law

Data retention

We keep your personal data for as long as you hold an account with us, and for 6 years afterwards to meet our financial record-keeping obligations, after which it is securely deleted.

Cookies

This website uses cookies to keep you signed in, remember your preferences, and understand how the site is used. You can control cookies through your browser settings.

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate data
• Ask us to delete your data ("right to be forgotten"), subject to legal retention requirements
• Object to or restrict certain processing
• Request a copy of your data in a portable format
• Withdraw consent to marketing at any time

To exercise any of these rights, email info@thestratfordpark.co.uk.

You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been mishandled.

Security

We take reasonable technical and organisational steps to protect your personal data, including secure hosting and encrypted payment processing. However, no online system is completely secure, and we cannot guarantee absolute security of information transmitted to us.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the date of the last update shown below.